Reduce the Cost of Servicing Your Accounts and Retain More Business with ReFocus AI

Beyond basic interactions, assessing call frequency, tone, and client engagement to identify retention risks. By analyzing sentiment trends and service touch points, agencies can proactively address concerns, strengthen relationships, and boost renewals before issues arise.

Continuously analyzes client interactions, coverage changes, and engagement patterns to detect early signs of churn. By identifying key moments that impact retention, agencies can proactively intervene, optimize renewals, and ensure long-term client loyalty.

Goes beyond rate increases, analyzing behavioral patterns, engagement, and policy changes to predict cancellations with confidence. By delivering automated prioritization and actionable insights, agencies focus on the right clients, reducing re-marketing and maximizing renewals.

Pinpoints policies most likely to cancel by analyzing behavioral patterns, policy changes, and engagement trends. This allows agencies to take targeted action, strengthen client relationships, and maximize retention—before churn happens.

Streamlines renewals by automating insights, prioritizing at-risk accounts, and reducing manual workloads—lowering servicing costs while increasing retention efficiency.